Arvato

arvato Services

Type	Private
Industry	B2B
Headquarters	Gütersloh, Germany
Area served	Worldwide
Products	customer support, financial services, logistics,
Revenue	4.847 Billion Euro 31. December 2015
Number of employees	70,653
Parent	Bertelsmann
Website	Arvato

Arvato Services in Münster

arvato is a fully integrated subsidiary of Bertelsmann SE & Co. KGaA.^[1] Approximately 70,000 employees work for arvato services in more than 40 countries.^[2] Its services include customer support by phone, email and chat, the development and execution of customer loyalty programs, financial transaction processing and logistics.^{[3][4][5][6][7]} Arvato also offers complementary logistical services, such as consulting, procurement/purchasing, order management, production, repair services and warehousing.

As a customer service provider and global player^{[8][9][10][11]} in B2B^{[12][13][14][15][16]} the company competes in diverse markets with other international enterprises such as Stream Global Services and Xceedcc.

The history of arvato began over 175 years ago, when Carl Bertelsmann opened a lithographic printing shop in the East Westphalian town of Gütersloh. This was the first step in the development of a corporate division that today accounts for more Bertelsmann employees than any other. The business began by printing and shipping books and other printed materials for Bertelsmann’s publishing companies, then expanded to provide services for external customers. This marked the birth of arvato, which subsequently grew larger, became involved in new industries, developed innovative products and expanded into other countries and continents − until it became what it is today.

arvato is organized into several solution groups:

• Customer Relationship Management (CRM), services include call centers.
• Supply Chain Management, services include distribution, ecommerce and packaging
• Financial Service
• IT Services
• Digital Marketing
• Print Service
• Replication (Sonopress, formerly arvato Entertainment), services include optical disc replication, distribution and packaging

Each solution group comprises one to many reporting units.

Locations

North America	South America	Europe	Africa	Asia	Oceania
Canada Kitchener, Ontario	Brazil São Caetano do Sul - SP São Paulo Osasco - SP Hortolândia - SP	Austria Schwechat Wien	Ivory Coast Abidjan	China Beijing Changchun Foshan Hangzhou Hong Kong Nanchang Shanghai Shenzhen Xiamen India Bangalore Gurgaon Mumbai Australia Smithfield, NSW Northmead, NSW
United States New York, New York Valencia, California San Francisco, California Los Gatos, California Los Angeles, California Weaverville, North Carolina Greenville, South Carolina Dulles, Virginia Louisville, Kentucky Pleasant Prairie, Wisconsin Yakima, Washington Reno, Nevada Chandler, Arizona	Colombia Bucaramanga	Belgium Vendin le Vieil Zaventem	Morocco Casablanca
Mexico San Jerónimo, Monterrey Mexico	Perú Bellavista, Callao	Czech Republic Brno Nymburk Stochov Tábor	Senegal Dakar	Japan Chiba-Ken
	Uruguay Montevideo	Denmark Kopenhagen	South Africa Uitenhage	Malaysia Kuala lumpur
		Estonia Tallinn
		Finland Helsinki
		France Vendin le Vieil Lens Noyelles sous Lens
		Germany 58 Locations
		Ireland Dublin
		Italy Bergamo Calcinate Milano
		Netherlands Abcoude Heijen Hendrik-Ido-Ambacht Maastricht Venlo Venray
		Norway Oslo Rørvik
		Poland Błonie Konin Kraków Plewiska Poznań Szczecin Żerniki Płock Jasin Stryków
		Portugal Lisbon
		Romania Brasov Sibiu Cluj
		Russia Yaroslavl
		Spain Alcalá de Henares Alcorcón Barcelona Jerez Madrid Martorell Sevilla Salamanca Zaragoza
		Sweden Malmö Stockholm Uppsala Varberg
		Switzerland Adligenswil Baar Rothkreuz Schlieren Zürich
		Turkey Adana Ankara Elazig Gümüşhane Istanbul Izmir
		United Kingdom Birmingham Bootle Chesterfield Congleton Slough Swansea Willerby

Recent acquisitions

In 2014, arvato continued its expansion into integrated e-commerce services by acquiring major parts of the Netrada group, a leading e-commerce and logistics provider for the fashion industry.^[17]

References

1. "In a company like Bertelsmann, all the opportunities lie in the power of the organization". Retrieved 2011-04-17.
2. "Facts & Figures". Archived from the original on 30 April 2011. Retrieved 2016-01-22.
3. "French pharmaceuticals manufacturer Genopharm has selected arvato services healthcare to handle both warehousing and distribution of its entire product range.". Retrieved 2011-04-17.
4. "Groove Attack and rough trade will outsource the management of their logistics and accounts receivable to arvato services under long-term contracts". Retrieved 2011-04-17.
5. "in Troyes, the specialist logistician has seized an opportunity by taking over the Italian company Bomi". Retrieved 2011-04-17.
6. "Arvato supports 10 Microsoft Partner, Certification and Academic programs across North America and Latin America.". Retrieved 2011-04-17.
7. "Nexgenn trains Arvato Services". Retrieved 2011-04-17.
8. "P4 also signed a contract with Arvato Services for the maintenance of an external Call Center located in Poznań". Retrieved 2011-04-17.
9. "arvato services arrived in Northern France when it purchased Setradis in 1996". Retrieved 2011-04-17.
10. "Arvato to Use AT&T Network to Support Global Call Centers Located in Argentina and Canada". Retrieved 2011-04-17.
11. "arvato services Awarded Multi-Year Document Management Services Contract by SAF-HOLLAND". Retrieved 2011-04-17.
12. "NEXOR and arvato services sign agreement". Retrieved 2011-04-17.
13. "Global Business Process Outsourcing". Retrieved 2011-04-17.
14. "arvato Secures Another Major Contract From Reader's Digest Association". Retrieved 2011-04-17.
15. "NeoMedia Technologies and arvato services reach 120 million consumers worldwide". Retrieved 2011-04-17.
16. "AC Milan has appointed arvato services to launch a brand new membership programme for its fast-growing 23 million-strong global supporter base". Retrieved 2011-04-17.
17. "History". www.arvato.com. Retrieved 2016-03-16.

External links

• Financial Times on Arvato
• Reuters on Arvato
• Homepage of Arvato Services