Booker Software

Booker Software, Inc.
Private company
Industry Service Management Platform
Software-as-a-Service
Founded 2007
Headquarters New York City, New York, United States
Key people
 Josh McCarter, CEO
Services Cloud-based business management
Number of employees
 270+
Website www.booker.com

Booker Software, Inc. is a software company headquartered in New York City that develops, markets, and supports cloud-based management systems for service-based businesses. Booker’s products—Booker, BookerEnterprise, SpaBooker, and SalonBooker— are used by service and appointment-based businesses for online booking, scheduling, payment processing, marketing, and operations management. The “Booker” software platform was originally developed in 2007 for use by spas, hospitality, and wellness businesses. Since then, Booker has expanded into other appointment-based service industries.

History

Booker is headquartered in New York City, with offices in Irvine, California,[1] Scottsdale, Arizona,[2] the United Kingdom,[3] and Singapore.[3] Booker was started in 2007 by Peter Ellis and Daniel Lizio-Katzen as SpaBooker, a division of SpaFinder.[4] SpaBooker was its initial software product.[4]

In October 2010, SpaBooker spun off to a separate company called GramercyOne.[5] During this time, the company continued to add features to the SpaBooker platform and market it to other appointment-based service businesses[6] such as hotels,[5] medical practices,[6] dance studios,[7] and repair shops.[8]

In November 2012, GramercyOne changed its name to Booker Software, Inc.[5] As of March 2015, Booker has over 270 employees[9] and is under the leadership of CEO Josh McCarter.[1]

Financials and Operations

Booker has 9,000 business clients in 73 countries.[9] Notable clients include Hilton Hotels,[10] Hard Rock Café,[11] and DryBar.[11]

In October 2011, Booker (then GramercyOne) secured $14.5 million in funding from Revolution Ventures, Grotech Ventures, TDF, and Jubilee.[10]

In November 2012, Booker reported triple-digit revenue growth for the fourth consecutive year. As of August 2013, Booker was processing $4.5 million in daily transactions and 2 million monthly appointment bookings on its platform.[5] The company grew from 30 employees to 160+ employees between 2010 and 2012.[5]

On April 16, 2013 Booker secured $27.5 million in Series B financing led by Bain Capital Ventures. Booker's Series A investors, Revolution Ventures, Grotech Ventures, TDF Ventures, and Vital Financial, also participated in the financing round.[12][13]

Products

Booker software is designed to help service businesses manage their operations and marketing.[5] The platform is cloud-based,[1] allowing users to access their accounts through Booker’s desktop, iPhone, iPad, and Android applications.[14] Booker is currently at Version 8.5.[15]

Booker’s software is sold under general and industry-specific names, such as Booker, BookerEnterprise,[16] SpaBooker, and SalonBooker.[10] Features including online booking, employee and room scheduling,[6][17] social media marketing,[6] specials/deal distribution,[5] payment processing,[6] wait list management,[18] and customer database/management.[5]

Additionally, the software integrates with business’ social media profiles, including those on Facebook, Twitter, and Foursquare.[5][6] A Booker account includes access to scheduling and gift certificate applications for Facebook.[19]

Booker software has been compared to OpenTable, an online reservation system used by restaurants.[5][6][10]

Versions

Booker is the software product that is marketed and packaged for all small- to-medium-sized service businesses.[20]

BookerEnterprise is an expanded version of the Booker platform designed for large service companies with multiple locations.[21][22]

SpaBooker and SalonBooker are marketed and packaged for independent spas and salons.[6][10]

Patents

On June 26, 2012, Booker (then GramercyOne) was issued US Patent No. 8,209,206 for its system and method of providing web-based management solutions.[23]

Partnerships

Booker partners with Allure magazine's Virtual Store,[24] Lifebooker,[25] SpaFinder,[26] CitySearch,[27] and MailChimp.[28]

On April 2014 Booker released integration and partnership with Yelp[29]

See also

References

  1. 1 2 3 McCarter, Josh. "In Superstorm Sandy, GramercyOne Carries on Through the Cloud". Street Fight. Retrieved 18 January 2013.
  2. ↑ Ringle, Hayley. "New York-based software company opens SkySong office, hiring 100". Phoenix Business Journal. Retrieved 4 November 2015.
  3. 1 2 "Contact Us". Booker website. Retrieved 1 February 2013.
  4. 1 2 Ruth, João-Pierre S. "GramercyOne, Profitably, and Erply Carve Out Territory in Cloud-Based Management Services; VCs Follow". Xconomy. Retrieved 18 January 2013.
  5. 1 2 3 4 5 6 7 8 9 10 Teresa, Novellino (November 13, 2012). "Booker Knows when Business is Hot and Not". Upstart Business Journal. Retrieved 18 January 2013.
  6. 1 2 3 4 5 6 7 8 Kanaracus, Chris (November 10, 2010). "Startup Wants to Be OpenTable for Services Firms". PC World. Retrieved 18 January 2013.
  7. ↑ Henricks, Mark. "6 Free Cloud-Based Business-Management Tools". OPEN Forum. American Express. Retrieved 18 January 2013.
  8. 1 2 Konrad, Alex (March 3, 2015). "Booker Raises $35 Million To Bring Small Business Scheduling Online". Forbes. Retrieved 3 March 2015.
  9. 1 2 3 4 5 Oran, Olivia. "GramercyOne Lands $14.5 Million in Funding". The Street. Retrieved 18 January 2013.
  10. 1 2 "Partner List". Booker Website. Retrieved 18 January 2013.
  11. ↑ Roslyn, Darah. "Booker Raises $27.5 Million Led by Bain Capital Ventures." Press release. The Wall Street Journal. April 16, 2013
  12. ↑ Rao, Leena. "Operations And Service Management SaaS Booker Raises $27.5 Million From Bain Capital Ventures, Revolution and Others." Tech Crunch. April 16, 2013
  13. ↑ "2012 Software Guide". SalonToday.com. Retrieved 22 January 2013.
  14. ↑ "Announcing Booker Version 8.5". Booker Company Blog. Retrieved 22 January 2013.
  15. ↑ "Booker Enterprise". Booker website. Retrieved 22 January 2013.
  16. ↑ Ruth, João-Pierre S. "GramercyOne now Booker, Sharpens Strategy and Unveils Deals Service". Xconomy. Retrieved 23 January 2013.
  17. ↑ "Gramercy One launches version 8.3 of the Booker Platform". World Leisure Organization. Retrieved 22 January 2013.
  18. ↑ "GramercyOne Launches Gift Certificate Facebook App". GramercyOne Website. Retrieved 22 January 2013.
  19. ↑ Wauters, Robin. "GramercyOne Raises $14.5M From Revolution, Others For Cloud-based Business Management Software". TechCrunch. Retrieved 23 January 2013.
  20. ↑ "BookerEnterprise". Booker web site. Retrieved 23 January 2013.
  21. ↑ Watson, Ian. "GRAMERCYONE UNVAILS FIRST FREE CLOUD-BASED BOOKING & MARKETING TOOLS FOR SMBS AND RAISES $14.5M". DreamSimplicity. Retrieved 23 January 2013.
  22. ↑ "US Patent No: 8,209,206: System and method for providing web-based management solutions". Patent Buddy. Retrieved 23 January 2013.
  23. ↑ Smith, Steve (June 5, 2009). "Allure Opens Virtual Store". MinOnline. Retrieved 23 January 2013.
  24. ↑ "Gramercyone And Lifebooker Launch Industry First Partnership That Connects Real-Time Availability And Discounts On One Platform". Revolution. Retrieved 23 January 2013.
  25. ↑ Clancy, Heather. "Cloud application suite helps small companies book more business". ZDNet. Retrieved 1 February 2013.
  26. ↑ "Partner List". Booker website. Retrieved 1 February 2013.
  27. ↑ "MailChimp Integrations Directory". MailChimp website. Retrieved 23 January 2013.
  28. ↑ "Yelp Platform is Growing: Did Someone Say Spa Day?". Yelp website. Retrieved 22 June 2014.

External links

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