Comparison of issue-tracking systems

This article is a comparison of issue tracking systems that are notable, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems. The comparison includes client-server application, distributed and hosted systems.

General

System	Creator	License	Implementation language(s)	Back end	Launch date	Refs
Apache Bloodhound	Apache Software Foundation	Apache License	Python	MySQL, PostgreSQL, SQLite	2012	[1]
Assembla Tickets	Assembla	Proprietary, hosted. Available for free for open source projects	Ruby	MySQL	2008
Axosoft	Axosoft LLC	Proprietary, Saas	C#, .NET	SQL Server	2002
BMC Remedy Action Request System	BMC Software	Proprietary	C, Java	DB2, Informix, SQL Server, Oracle, Sybase ASA	1992
Bontq	Bontq LLC	Proprietary, hosted.	PHP, Java	PostgreSQL	2010
Bugzilla	Mozilla Foundation	MPL	Perl	MySQL, Oracle, PostgreSQL, SQLite	1998-09-19
Debbugs	Debian	GPL	Perl	Flat file, Berkeley DB indexes	Between 1994 and 1999[notes 1]
FogBugz	Fog Creek Software	Saas	ASP on Windows, PHP on macOS, FreeBSD, and Linux	SQL Server, MySQL	2000	[2]
Fossil	D. Richard Hipp	BSD	C	SQLite	2006
FusionForge	Various (open source contributors)	GPLv2	PHP	PostgreSQL	Feb 2009
GLPI	INDEPNET	GPLv2	PHP	MySQL	2003-11-17
GNATS	Free Software Foundation	GPL	C, Web Front-end In Perl	Text files with custom daemon/search engine	1992
Google Code Hosting	Google Code	Proprietary, hosted; available for open source projects	Python	BigTable	2004
HP Quality Center	Hewlett-Packard, formerly Mercury Interactive	Proprietary	.NET (client), Java (server)	Oracle, SQL Server	1995
IBM Rational ClearQuest	Rational Software	Proprietary	kernel: executables for several platforms; hooks: Perl and Visual Basic	IBM DB2, Oracle, SQL Server, Access, Sybase ASA	1998
IBM Rational Team Concert	Rational Software	Proprietary	kernel: Java; API: Java	IBM DB2, Oracle, SQL Server, Apache Derby	2008
JIRA	Atlassian	Proprietary. Free community licenses for open source and academic projects	Java	MySQL, PostgreSQL, Oracle, SQL Server	2002
Launchpad	Canonical Ltd.	AGPL	JavaScript, Python	PostgreSQL	2004-01
Liberum Help Desk	Doug Luxem	GPL	ASP	SQL Server, Access	2000
MantisBT	Various (open source contributors)	GPL	PHP	ADOdb (MySQL, PostgreSQL, SQL Server, etc.)	2000
Microsoft Dynamics CRM	Microsoft	Proprietary, Commercial	.NET	Microsoft SQL Server	2003
OpenProject	OpenProject Foundation e.V.	GPL	Ruby, JavaScript	MySQL, PostgreSQL, MariaDB	2010
org-mode	Carsten Dominik	GPL	Emacs	Flat file	2003
OTRS	otrs.org	AGPL	Perl	MySQL, PostgreSQL, Oracle, SQL Server	2002
Pivotal Tracker	Pivotal Labs	Proprietary, free version for public projects, non-profits and academic institutions	Ruby	Ruby on Rails, MySQL, Memcached	2008
Plain Ticket	Turbine interactive	Proprietary, online, hosted.	Java	MySQL	2011
Planbox	Planbox	Proprietary, free version	Java, PHP	MySQL	2009
Redmine	Jean-Philippe Lang	GPLv2	Ruby	MySQL, PostgreSQL, SQLite	2006
Request Tracker	Best Practical Solutions, LLC	GPLv2	Perl	MySQL, PostgreSQL, Oracle, SQLite	1999-10-13
Roundup	Ka-Ping Yee, Richard Jones	MIT license (ZPL v 2.0 for the template system)	Python	SQLite, MySQL, PostgreSQL, Berkeley DB	2001
StarTeam	originally Starbase Corporation, currently Borland	Proprietary	C++, Java, etc.	SQL Server recommended, Oracle, DB2 supported	Unknown
Supportworks	Hornbill Systems	Proprietary	C++ and PHP	SQL Server, MySQL, Oracle, Sybase	1994[3]
SysAid	SysAid Technologies	Proprietary	C#, Java	Derby, Microsoft SQL Server, MySQL, Oracle	2002
Targetprocess	Taucraft	Proprietary	.NET	MS SQL	2005
Team Foundation Server	Microsoft	Proprietary, Commercial	.NET	MS SQL Server 2005 & 2008	2005
Teamwork	Open Lab	Proprietary, some parts LGPL	Java	all relational (uses Hibernate)	2003
TechExcel's DevTrack	TechExcel	Proprietary	C++, JavaScript	SQL Server, MySQL, Oracle, SQL Server Express	1997
TestTrack	Seapine Software	Proprietary	C++, JavaScript	Oracle, PostgreSQL, SQL Server, SQLite	1996
The Bug Genie	Various (open source contributors)	Mozilla Public License 1.1	PHP	MySQL, PostgreSQL, SQL Server	2003-09-11
Trac	Edgewall Software	New BSD	Python	SQLite, PostgreSQL, MySQL	2006-10-01
TrackerSuite.Net	Automation Centre	Proprietary	C#	SQL Server, SQL Server Express	2006
Tuleap	enalean	GPLv2	php	LAMP, MySQL	2011
Usersnap	Usersnap GmbH	Proprietary	Python, JavaScript	MongoDB,	2013
Web Help Desk	MacsDesign Studio, LLC	Proprietary	Java	FrontBase, MySQL, OpenBase, Oracle, PostgreSQL, SQL Server	1999
Wrike	Wrike, Inc.	Proprietary, hosted	Java	PostgreSQL	2006
YouTrack	JetBrains s.r.o.	Proprietary, stand-alone and hosted, free version, free for open source projects	Java, MPS-based DSLs	JetBrains DB	2009
System	Creator	License	Implementation language(s)	Back end	Launch date	Refs

Features

System	Documentation integration/generation, reporting	Test planning integration	Customizable workflow	Unicode support	Custom fields	SLA[4]	Plugin API[5]	Multiple projects	Full-text search	Indexed full-text search	Indexed file search
Apache Bloodhound	Yes, integrated wiki	Yes	Yes	Yes	Yes	No	Yes	Yes (as of 0.6)	Yes	Yes[6] uses Whoosh	No
Assembla Tickets	Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications	Yes	Yes	Yes	Yes	No	Yes	Yes	No	Unknown	No
Axosoft	Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e-mail notifications and alerts, customer portal, RSS	No	Yes	Yes	Yes	Yes	Yes	Yes
Bugzilla	reporting: integrated reports and charts, scheduled reports by mail	Yes[7]	Yes	Yes	Yes	No	Yes	Yes	Yes[8]	Yes When using MySQL MyISAM[9] or Oracle Database[10] but not PostgreSQL[11]
Debbugs	No	No	No	Yes	No	No	No	Unknown			No
FogBugz	Integrated wiki	No	Yes	Yes	Yes	No	Yes[12]	Yes	Yes[13]	Yes[14]	No[15]
Fossil	Yes, Integrated Wiki in addition to integrated versioned project documentation via web ui.	No	No	No	Yes	No	No	Yes[16]	No[17]	No
FusionForge	Yes, integrated Mediawiki, discussion forums, news blogs, email integration, export to CSV, reporting graphs	No	Yes	Yes	Yes	No	Yes	Yes	Yes
GLPI	Contains a proprietary knowledge base of sorts	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
GNATS	No	No	No	No	No	No	No	Unknown
Google Code Hosting	Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues	No	Yes	Yes	Yes	No	No	Yes
HP Quality Center	Yes	Yes	Yes	No	Yes	No	Yes	Yes	No	No	No
IBM Rational ClearQuest	reporting: integrated charts and interface to Crystal Reports	Yes	Yes	Yes	Yes	No	Yes	Yes	Optional[18]	Optional uses Solr and Lucene
IBM Rational Team Concert	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes
JIRA	Dashboard with reporting widgets (Open Social) Excel, Word, customizable charts, Confluence (Enterprise wiki)	Yes[19]	Yes	Yes	Yes	Yes	Yes[20]	Yes	Yes[21]	Yes Uses Lucene[21]	Optional[22]
Liberum Help Desk	No	No	No	No	No	No	No	Unknown
MantisBT	Yes, Integration of MediaWiki, DokuWiki, XWiki	No	Yes	Yes	Yes	No	Yes	Yes	Yes[23]	Yes	No[24]
Microsoft Dynamics CRM	reporting: integrated charts and reports, export to Excel, Mail Merge	No	Yes	Yes	Yes	No	Yes	Unknown
org-mode	No	No	Yes	Yes	Yes	No	No	Unknown
OTRS	Advanced reporting, configurable dashboards	No	Yes	Yes	Yes	Yes	Yes	Unknown
Pivotal Tracker	Yes, real time collaborative story backlog, integrated reports, email notification	Yes	No	Yes	No	No	Yes	Yes
Plain Ticket	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	No
Planbox	Yes, through File sharing, RSS, User story backlog, charts, reporting engine, Open API, email notifications, custom fields for issues, time tracking, searchable labels.	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No
Redmine	Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, RSS, export to PDF, export to Excel/CSV	Yes[25]	Yes	Yes	Yes	No	Yes	Yes	Yes[26]	No	Optional[27]
Remedy Action Request System	With RKM, the Remedy Knowledge Base product from BMC	No	Yes[28]	Yes	Yes	Yes	Yes	Unknown	Optional[29]	Optional	Optional
Request Tracker	Yes, MediaWiki[30]	No	Yes	Yes	Yes	Yes[31]	Yes[32]	Yes	Yes[33]	Yes[33]
Roundup	wiki can be integrated or linked	No	Yes	Yes	Yes	No	Yes[34]	Yes	Yes[35]	Yes with issues[36]	Yes
StarTeam	No	Yes[37]	Yes	No	Yes	No	No	Unknown
Supportworks	Yes - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool	No	Yes	No	Yes	Yes	Yes[38]	Unknown
SysAid	Yes - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Unknown	No
Targetprocess	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No
Team Foundation Server	Yes - workflow definitions, process documentation	Yes	Yes	Yes	Yes	No	Yes	Yes
Teamwork	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes[39]	Yes Uses Lucene
TechExcel's DevTrack	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
TestTrack	Yes - Advanced reporting, integrated charts, export to Excel, workflow with triggers	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes
The Bug Genie	Yes, integrated wiki	No	Yes	Yes	Yes	No	Yes	Yes	Yes	No	No
Trac	Yes, integrated wiki	Yes[40]	Yes	Yes	Yes	No	Yes[41]	Yes[42]	Yes	No[43]
TrackerSuite.Net	Yes. Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel.	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	No	No
Tuleap	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes with plugin fulltext	Yes with plugin fulltext	No
Usersnap	Yes. Dashboards, Help Center.	No	Yes, via Tags.	Yes	Yes	Yes, available for enterprise plans	Yes	Yes	Yes	Yes	N/A
Web Help Desk	Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help	No	Yes	Yes	Yes	No	No	Unknown	Partial[44]	No
Wrike	real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts,	No	No	Yes	No	No	No	Unknown
YouTrack	Yes: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs.	Yes[45]	Yes	Yes	Yes	No	Yes[46]	Yes	Yes[47]	Yes (Uses Lucene)
System	Dynamic documentation integration/generation	Test planning integration	Customizable workflow	Unicode support	Custom fields	SLA[4]	Plugin API[5]	Multiple projects	Full-text search	Indexed full-text search	Indexed file search

Input interfaces

System	Web	Email	CLI	GUI	REST	SOAP	Mylyn[48]	Visual Studio	Others
Apache Bloodhound	Yes	Optional[49][50]	No	No	No	No	Yes	No	Yes XMLRPC
Assembla Tickets	Yes	Yes	Yes	No	Yes	No	Yes	No	No
Axosoft	Yes	Yes	No	Yes	Yes	Yes	No	Yes	Yes - iPhone
Bugzilla	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes[51]	Yes XMLRPC[52]
Debbugs	No	Yes	Yes	No	No	No	No	No	No
FogBugz	Yes	Yes	Yes	No	Yes	No	Yes	Yes	Yes XML
Fossil	Yes	No	Yes	No	No	No	No	No	No
FusionForge	Yes	No	No	No	No	Yes	No	No	No
GNATS	Yes	Yes	Yes	Yes	No	No	No	No	No
GLPI	Yes	Yes	No	No	No	No	No	No	No
Google Code Hosting	Yes	No	No	No	No	No	Yes[53]	No	No
HP Quality Center	Yes	No	No	Yes[54]	Yes	No	Yes[55]	Yes[51]	Yes - IntelliJ IDEA
IBM Rational ClearQuest	Yes	Yes	Yes	Yes	Yes	No	Yes	No	No
IBM Rational Team Concert	Yes	No	No	Yes	Yes	No	Yes	Yes	No
JIRA	Yes	Yes	Yes[56]	Yes	Yes	Yes	Yes	Yes[51]	Yes - Android App , iPhone App
Launchpad	Yes	Yes	No	No	Yes	No	No	No	Yes - Python[57]
Liberum Help Desk	Yes	No	No	No	No	No	No	No	No
MantisBT	Yes	Yes	No	No	No	Yes	Yes	No	Yes - Android App
Microsoft Dynamics CRM	Yes	Yes	No	No	No	Yes	No	No	No
org-mode	No	No	Yes	No	No	No	No	No	No
OTRS	Yes	Yes	No	No	Yes	Yes	No	No	No
Pivotal Tracker	Yes	Yes	Yes	Yes	Yes	No	No	No	Yes - XML, iOS App
Plain Ticket	Yes	Yes	No	No	No	No	No	No	No
Planbox	Yes	Yes	No	Yes	Yes	No	No	No	Yes - Mobile, Zendesk, Git, SVN, SnapEngage
Redmine	Yes	Yes	Partial [notes 2]	No	Yes	No	Yes	No	Yes - Android App, iOS App
Remedy Action Request System	Yes	Yes	No	Yes	No	Yes	No	No	No
Request Tracker	Yes	Yes	Yes	No	Yes[58]	No	No	No	No
Roundup	Yes	Yes	Yes	No	No	No	No	No	Yes XMLRPC[59]
StarTeam	Yes	No	No	Yes	No	No	No	Yes	No
Supportworks	Yes	Yes	No	Yes	Yes[60]	No	No	No	No
SysAid	Yes	Yes	No	Yes	Yes	Yes	No	No	No
Targetprocess	Yes	Yes			Yes	Yes, deprecated		Yes
Team Foundation Server	Yes	Yes	Yes	No	No	Yes	Yes	Yes	No
Teamwork	Yes	Yes	No	No	No	No	No	No	No
TechExcel's DevTrack	Yes	No	No	Yes	No	No	No	No	Yes - XML, iOS App, Android App
TestTrack	Yes	Yes	No	Yes	No	Yes	No	Yes	Yes - XML, Eclipse
The Bug Genie	Yes	Yes	Yes	No	Yes	No	No	No	No
Trac	Yes	Optional [49]	No	No	No	No	Yes	No	Yes XMLRPC
TrackerSuite.Net	Yes	Yes	No	No	No	No	No	No	No
Usersnap	Yes	Yes	No	Yes	No	No	No	No	No
Web Help Desk	Yes	Yes	No	Yes	No	No	No	No	Yes - iPhone
Wrike	Yes	No	No	No	No	No	No	No	No
YouTrack	Yes	Yes	No	No	Yes	No	Yes[61]	No	No
System	Web	Email	CLI	GUI	REST	SOAP	Mylyn[48]	Visual Studio	Others

Notification interfaces

System	Email	RSS	Atom	XMPP	Twitter
Apache Bloodhound	Yes	Yes	No	No	No
Assembla Tickets	Yes	Yes	No	No	Yes
Axosoft	Yes	Yes	No	No	No
Bugzilla	Yes	Yes	Yes	No	No
Debbugs	Yes	No	No	No	No
FogBugz	Yes	Yes	No	No	No
Fossil	No	Yes	No	No	No
FusionForge	Yes	Yes	No	No	No
GNATS	Yes	No	No	No	No
GLPI	Yes	No	No	Yes	No
Google Code Hosting	Yes	Yes	No	No	No
HP Quality Center	Yes	No	No	No	No
IBM Rational ClearQuest	Yes	No	No	No	No
JIRA	Yes	Yes	No	Yes	No
Liberum Help Desk	Yes	No	No	No	No
MantisBT	Yes	Yes	No	No	Yes
Microsoft Dynamics CRM	Yes	No	No	No	No
org-mode	No	No	No	No	No
OTRS	Yes	No	No	No	No
Pivotal Tracker	Yes	Yes	Yes	No	Yes
Plain Ticket	Yes	No	No	No	No
Planbox	Yes	Yes	No	No	Yes
Redmine	Yes	Yes	Yes	Yes, via plugin	Yes
Remedy Action Request System	Yes	No	No	No	No
Request Tracker	Yes	Yes[62]	No	No	No
Roundup	Yes	No	No	No	No
StarTeam	Yes	No	No	No	No
Supportworks	Yes	No	No	No	No
SysAid	Yes	No	No	No	No
Targetprocess	Yes	No	No	No	No
Team Foundation Server	Yes	No	No	No	No
Teamwork	Yes	Yes	No	No	Yes
TechExcel's DevTrack	Yes	No	No	No	No
TestTrack	Yes	Yes	No	No	No
The Bug Genie	Yes	Yes	Yes	No	No
Trac	Yes	Yes	No	No	No
TrackerSuite.Net	Yes	No	No	No	No
Usersnap	Yes	Yes	No	No	No
Web Help Desk	Yes	No	No	No	No
Wrike	Yes	No	No	No	No
YouTrack	Yes	Yes	No	Yes	No
System	Email	RSS	Atom	XMPP	Twitter

Revision control system integration

System	Git	Mercurial	Bazaar	Monotone	Darcs	CVS	Subversion	Perforce	AccuRev	ClearCase	Others
Apache Bloodhound	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Optional[63]	Yes	No	No
Assembla Tickets	Yes	Yes	No	No	No	No	Yes	Yes	No	No	No
Axosoft	Yes	Yes[64]	No	No	No	No	Yes	Yes	No	No	Yes VSS, Vault Sourcegear
Bontq	No	No	No	No	No	No	No	No	No	No	No
Bugzilla	Yes[65]	Yes[66]	Yes	No	No	Yes	Yes	Yes	Yes	No	No
Debbugs	No	No	No	No	No	No	No	No	No	No	No
FogBugz	Yes	Yes	No	No	No	Yes	Yes	Yes	No	No	2[67]
Fossil	No	No	No	No	No	No	No	No	Yes	No	1[68]
FusionForge	Yes	Yes	Yes	No	No	Yes	Yes	No	No	No	No
GNATS	No	No	No	No	No	Yes	No	No	No	No	No
Google Code Hosting	Yes	Yes	No	No	No	No	Yes	No	No	No	No
HP Application Lifecycle Management	No	No	No	No	No	Yes	Yes	Yes[69]	Yes	No	No
IBM Rational ClearQuest	No	No	No	No	No	No	No	Yes[70]	Yes	Yes	No
JIRA	Yes	Yes	No	No	No	Yes	Yes	Yes	Yes[71]	No[72]	Yes[73]
Liberum Help Desk	No	No	No	No	No	No	No	No	No	No	No
MantisBT	Yes	Yes[74]	No	No	No	Yes	Yes	No	No	No	No
Microsoft Dynamics CRM	No	No	No	No	No	No	No	No	No	No	No
org-mode	No	No	No	No	No	No	No	No	No	No	No
OTRS	No	No	No	No	No	No	No	No	No	No	No
Pivotal Tracker	Yes	No	No	No	No	Yes	Yes	No	No	No	No
Plain Ticket	No	No	No	No	No	No	No	No	No	No	No
Planbox	Yes	No	No	No	No	No	Yes	No	No	No	No
Redmine	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes[69]	No	No	No
Remedy Action Request System	No	No	No	No	No	No	No	No	No	Yes	No
Request Tracker	No	No	No	No	No	Yes	Yes	No	No	No	No
Roundup	No	No	No	No	Yes	No	Yes	No	No	No	No
StarTeam	No	No	No	No	No	No	No	No	No	No	Yes - StarTeam includes revision control
Supportworks	No	No	No	No	No	No	No	No	No	No	No
SysAid	No	No	No	No	No	No	Yes	No	No	No	No
Targetprocess	Yes	Yes	No	No	No	No	Yes	Yes	No	Yes	TFS
Team Foundation Server	Yes[75]	No	Yes[76]	No	No	No	Yes[77]	No	No	No	Yes - TFS includes revision control
Teamwork	No	No	No	No	No	No	Yes	No	No	No	No
TechExcel's DevTrack	No	No	No	No	No	Yes	Yes	Yes	Yes	Yes	Yes - BitKeeper, PVCS, VSS, TFS, MKS Source, StarTeam, AlienBrain, SourceGear Vault
TestTrack	Yes	No	No	No	No	Yes	Yes	Yes	No	No	Yes - Surround SCM, VSS
The Bug Genie	Yes	Yes	Yes	No	No	Yes	Yes	Yes	No	No	No
Trac	Yes	Yes	Yes	Yes	Yes	No	Yes	Optional[63]	Yes	No	No
TrackerSuite.Net	No	No	No	No	No	No	No	No	No	No	No
Usersnap	No	No	No	No	No	No	No	No	No	No	No
Web Help Desk	No	No	No	No	No	No	No	No	No	No	No
Wrike	No	No	No	No	No	No	Yes	No	No	No	No
YouTrack	Yes[78]	Yes[78]	No	No	No	Yes[78]	Yes[78]	Yes[78]	No	Yes[78]	3[78][79]
System	Git	Mercurial	Bazaar	Monotone	Darcs	CVS	Subversion	Perforce	AccuRev	ClearCase	Others

Authentication methods

System	Form based	Public key cryptography	Two-factor	OpenID	OAuth	LDAP	Shibboleth	Others
Apache Bloodhound	Yes	Optional[80]	No	Optional[81]	No	Yes	Unknown	No
Assembla Tickets	Yes	No	No	Yes	Yes	Yes (private version)	Unknown	Unknown
Axosoft	Yes	No	No	No	No	Yes	No	No
Bontq	Yes	No	No	No	No	No	Unknown	Unknown
Bugzilla	Yes	No	No	Optional[82]	No	Yes	Unknown	No
Debbugs	No	No	No	No	No	No	No	No
FogBugz	Yes	Unknown	Unknown	Unknown	Unknown	Yes	Unknown	Unknown
Fossil	Unknown	Unknown	Unknown	Unknown	Unknown	No	Unknown	Unknown
FusionForge	Yes	No	No	Yes	No	Yes	No	Yes, CAS
GNATS	Unknown	Unknown	Unknown	Unknown	Unknown	No	Unknown	Unknown
GLPI	Yes	No	Yes	No	No	Yes	No	No
Google Code Hosting	Unknown	Unknown	Unknown	Unknown	Unknown	No	Unknown	Unknown
HP Quality Center	No	No	No	No	No	Yes	No	Unknown
IBM Rational ClearQuest	Unknown	Unknown	Unknown	Unknown	Unknown	Yes	Unknown	Unknown
JIRA	Yes	No	No	Yes	Yes	Yes	Yes, via plugin[83][84]	Yes, via Crowd[85]
Liberum Help Desk	Unknown	Unknown	Unknown	Unknown	Unknown	Yes	Unknown	Unknown
MantisBT	Yes	No	No	Yes[86]	Yes[87]	Yes	Unknown	No
Microsoft Dynamics CRM	Unknown	Unknown	Unknown	Unknown	Unknown	Yes	Unknown	Unknown
org-mode	Unknown	Unknown	Unknown	Unknown	Unknown	No	Unknown	Unknown
OTRS	Yes	Yes	Unknown	Unknown	Unknown	Yes	Unknown	Unknown
Pivotal Tracker	Yes	No	No	Yes, Google Account	No	No	No	No
Plain Ticket	Yes	No	No	No	No	No	No	No
Planbox	Yes	No	No	Yes, Google Account	No	No	No	Yes, Google Account, OneLogin
Redmine	Yes	Yes[88]	No	Yes[89]	No	Yes	Yes, via Apache (using mod_rails)	No
Remedy Action Request System	Unknown	Unknown	Unknown	Unknown	Unknown	Yes	Unknown	Unknown
Request Tracker	Yes	Unknown	Unknown	Yes[90]	Unknown	Yes[91]	Unknown	Yes[92]
Roundup	Unknown	Unknown	Unknown	Unknown	Unknown	Yes	Unknown	Unknown
StarTeam	Unknown	Unknown	Unknown	Unknown	Unknown	No	Unknown	Unknown
Supportworks	Unknown	Unknown	Unknown	Unknown	Unknown	Yes	Unknown	Unknown
SysAid	Yes	No	No	No	No	Yes	No	Yes, CAS
Targetprocess	Yes		Yes, with SSO	No	No	Yes, on-site version	No	SAML 2.0, SSO
Team Foundation Server	Unknown	Unknown	Unknown	Unknown	Unknown	Yes	Unknown	Unknown
Teamwork	Yes	Unknown	Unknown	Unknown	Unknown	Yes	Unknown	Yes, Simple container auth.
TechExcel's DevTrack	Yes	No	No	No	No	Yes	No	No
TestTrack	Yes	Optional	No	No	No	Yes	No	Yes - custom DLL
The Bug Genie	Yes	No	No	Yes[81]	No	Yes	No	No
Trac	Yes	Optional[80]	No	Optional[81]	No	Yes	Unknown	No
TrackerSuite.Net	Yes	No	No	No	No	Yes	No	No
Usersnap	Yes	No	No	No	No	No	No	No
Web Help Desk	Unknown	Unknown	Unknown	Unknown	Unknown	Yes	Unknown	Unknown
Wrike	Unknown	Unknown	Unknown	Unknown	Unknown	Yes	Unknown	Unknown
YouTrack	Yes	No	No	Yes	No	Yes	Unknown	Yes: JIRA account
System	Form based	Public key cryptography	Two-factor	OpenID	OAuth	LDAP	Shibboleth	Others

See also

• Comparison of help desk issue tracking software
• List of personal information managers
• List of project management software
• Networked Help Desk
• OSS through Java

Notes

1. Debian's bug tracking system was in place as soon as 1994 according to Ian Jackson's Debbugs webpage. However, Debbugs, as a generic ITS engine, was only uploaded to Debian as version 1 in January 1999.
2. The Ruby on Rails console can be used to manually create tickets or replies

References

1. "Apache Bloodhound project summary". Ohloh. Retrieved 3 April 2013.
2. "The Origin of Wasabi". Fog Creek Blog.
3. "Hornbill Systems: Support Works Helpdesk". 1998-02-07. Archived from the original on February 7, 1998. Retrieved 2010-03-07.
4. System supports service level agreement management
5. System has a plugin API to allow integration with other products
6. "BloodhoundSearch – Apache Bloodhound".
7. "Testopia is a test case management extension for Bugzilla". Mozilla.org. 2010-10-05. Retrieved 2011-10-21.
8. "New Features in 2.18 :: Bugzilla". bugzilla.org. 2006-10-02. Retrieved 2011-11-16.
9. "Bug 232612 - enable boolean mode fulltext searches". Bugzilla.mozilla.org. Retrieved 2011-10-21.
10. "Bug 310717 - Oracle Bugzilla::DB::Oracle module". Bugzilla.mozilla.org. Retrieved 2011-10-21.
11. "Bug 365258 - PostgreSQL Use tsearch2 for fulltext indexing when available". Bugzilla.mozilla.org. Retrieved 2011-10-21.
12. "FogBugz - Features - Customizable Case List". fogcreek.com. Retrieved 2010-03-25.
13. "Searching in FogBugz". Fogcreek.com. Retrieved 2011-10-21.
14. "Searching in FogBugz - About the FogBugz Search Engine". Fogcreek.com. Retrieved 2011-10-21.
15. "Feature Request: index content of certain attachments (e.g. Word documents) in Wiki articles". Fogbugz.stackexchange.com. Retrieved 2011-10-21.
16. "Fossil Server command - running multiple instances". fossil-scm.org. Retrieved 2011-01-11.
17. "Fossil: To Do List". Fossil-scm.org. Retrieved 2011-10-21.
18. "The Full-Text Search feature in IBM Rational ClearQuest, Version 7.1: Part 1. Search overview and use cases". Ibm.com. 2009-09-03. Retrieved 2011-10-21.
19. "Multiple vendors". Confluence.atlassian.com. 2011-10-03. Retrieved 2011-10-21.
20. "Plugins.atlassian.com". Plugins.atlassian.com. Retrieved 2011-10-21.
21. "JIRA - Performing Text Searches". Confluence.atlassian.com. Retrieved 2011-10-21.
22. "JIRA Searchable Attachments Plugin". Studio.plugins.atlassian.com. Retrieved 2011-10-21.
23. "Mantis Feature List". Mantisbt.org. 2011-02-16. Retrieved 2011-10-21.
24. "0012319: Index attachments' content". MantisBT. Retrieved 2011-10-21.
25. Hudson
26. "Redmine".
27. Added by Xabier Elkano about 1 year ago (2010-09-14). "Xapian search plugin". Redmine. Retrieved 2011-10-21.
28. Restricted to administrators
29. "Understanding Full Text Search in BMC Remedy AR System v7" (PDF). Retrieved 2011-10-21.
30. "Feature list". Bestpractical.com. Retrieved 2011-10-21.
31. Needs a third-party extension (RT-Extension-SLA)
32. RT can be extended through Perl extensions, see for example RTX:: modules on MetaCPAN.org
33. "Best Practical: What's New in 4: Fast full-text searching". Blog.bestpractical.com. 2011-06-27. Retrieved 2011-10-21.
34. "Roundup Design Detector Interface". Roundup-tracker.org. Retrieved 2014-01-03.
35. "Roundup Features". Roundup-tracker.org. Retrieved 2011-10-21.
36. "Roundup Wiki - Rewriting the full-text indexer". Roundup-tracker.org. 2004-10-13. Retrieved 2011-10-21.
37. Borland
38. 5005 API exists but is undocumented
39. "Smarter search and recent object functionality « teamwork's blog". Blog.twproject.com. 2009-02-20. Retrieved 2011-10-21.
40. "Test Manager plugin". Retrieved 2014-01-03.
41. "List of trac plugins". Trac.edgewall.org. 2011-08-11. Retrieved 2011-10-21.
42. "Trac 1.0". Trac.edgewall.org. 2010-09-11. Retrieved 2014-01-03.
43. "trac - Advanced Search - Indexing". Trac.edgewall.org. 2010-04-10. Retrieved 2011-10-21.
44. "Web Help Desk Forums > Wish List > User Interface: Generic, basic search field, searchable notes". Forums.webhelpdesk.com. Retrieved 2011-10-21.
45. "YouTrack integration with test management tools". Confluence.jetbrains.net. 2010-08-02. Retrieved 2011-10-21.
46. "YouTrack integrates with other products via REST API". Confluence.jetbrains.net. 2011-09-09. Retrieved 2011-10-21.
47. "YouTrack - Search for issues". Jetbrains.com. Retrieved 2011-10-21.
48. "List of Mylyn connector extensions". Wiki.eclipse.org. 2011-08-23. Retrieved 2011-10-21.
49. "Pluggable email handler for Trac". Trac Hacks. Retrieved 3 April 2013.
50. "email2trac utilities". SURF SARA. Retrieved 28 February 2014.
51. "Tasktop Dev for Visual Studio". Visual Studio Gallery. Retrieved 2016-08-08.
52. "XML-RPC doesn't work in IIS". Mozilla. 7 December 2011.
53. "Connector for Mylyn project bridges the gap between the Issue Traker from Google Code and the Eclipse development environment". Code.google.com. Retrieved 2011-10-21.
54. "HP ALM Explorer Add-in". HP.
55. "QcMylyn". Sourceforge.net. 2010-11-15. Retrieved 2011-10-21.
56. By third-party extension: plugins.atlassian.com
57. Launchpadlib is a Python client library for the Launchpad RESTful API.
58. "REST API for Request Tracker". Wiki.bestpractical.com. Retrieved 2011-10-21.
59. "XML-RPC access to Roundup". roundup-tracker.org. Retrieved 11 November 2016.
60. Through 5005 API, but is undocumented
61. "Youtrack.mylyn.connector". Alexander Marchuk. Retrieved 5 November 2014.
62. "Request Tracker RSS support". Wiki.bestpractical.com. 2011-10-14. Retrieved 2011-10-21.
63. via the PerforcePlugin
64. via the Mercurial SCM Plug-In For Axosoft
65. "Git Bugzilla Extension". Theoldmonk.net. 2007-06-03. Retrieved 2011-10-21.
66. "Mercurial Bugzilla Extension". Mercurial.selenic.com. 2010-08-28. Retrieved 2011-10-21.
67. Visual SourceSafe, Vault (revision control system)
68. Fossil
69. "Defect Tracking Gateway". Perforce. Retrieved 2012-01-10.
70. "Perforce - ClearQuest Integration". Sds.samsung.co.kr. Retrieved 2012-01-10.
71. No diff, just virtual version numbers.
72. There is an unsupported plugin for associating issues with ClearCase check-ins for an outdated version of JIRA. ClearCase support through Atlassian FishEye has been removed in all versions since April 2012. End of Support Announcement for IBM ClearCase
73. Commit Policy Plugin integrates JIRA with Bitbucket Server (formerly known as Atlassian Stash), in addition to Subversion, Git and Mercurial.
74. via the SourceHgWeb plugin
75. newly supported
76. via the bzr-tfs plugin
77. via the SVNBridge
78. Via TeamCity integration
79. Visual SourceSafe, Team Foundation Server, Borland StarTeam
80. "SSL Authentication Plugin". giel. 2009-07-01. Retrieved 2010-05-27.
81. "OpenID Authentication Plugin". Dalius Dobravolskas. 2010-05-27. Retrieved 2010-05-27.
82. "Bugzilla:OpenID Auth Plugin". Rob Lanphier. 2013-03-30. Retrieved 2015-05-07.
83. "Jira 3.8".
84. "Jira 4.x".
85. "Connecting to Crowd or Another JIRA Server for User Management - JIRA 6.4 EAP - Atlassian Documentation".
86. "MantisBT bug #8199: Add Open ID support". MantisBT. 2009-01-15. Retrieved 2010-05-27.
87. "MantisBT bug #11219: Provide OAuth inter-application authentication "tokens" mechanism". MantisBT. 2010-05-27. Retrieved 2010-05-27.
88. "Redmine SSL Auth plugin". Jorge Bernal. 2010-01-09. Retrieved 2010-05-27.
89. "Redmine Feature #699: OpenID login". Redmine. 2009-02-11. Retrieved 2010-05-27.
90. Needs a third-party extension (RT-Authen-OpenID on MetaCPAN.org)
91. Needs a third-party extension (RT::Authen::ExternalAuth)
92. See available extensions

External links

• Help Desk at DMOZ
• Review of several ticketing systems (2005) appearing in Linux Magazine