Contractual Delivery Date

Contractual Delivery Date (often mentioned as CDD) is a term used by Openreach, the infrastructure division of the BT Group in the United Kingdom. It represents the date when the requested service will be delivered to the client in a fully functional state.

Background Information

When a customer requests the provisioning of a new service from BT, for example a network circuit based on Metro Ethernet technology or any Premium Service, Openreach will conduct a survey and then supply a KCI (Keeping Customers Informed) update with the estimated Contractual Delivery Date.[1] This date is an estimate only; it can be amended as the order progresses after agreeing with the client.[2] However, since the CDD is provided after the site surveys which identify potential difficulties, it is a reasonable estimate of the final delivery schedule for the ordered service.

References

  1. ↑ http://www.openreach.co.uk/orpg/home/updates/briefings/ethernetservicesbriefings/ethernetservicesbriefingsarticles/eth03513.do
  2. ↑ http://www2.bt.com/static/i/btretail/panretail/terms/pdfs/bt084a.pdf
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