Customer1
| Private | |
| Industry | Computer software |
| Founded | Charlottetown, Prince Edward Island (2002) |
| Headquarters | Toronto, Ontario |
Key people |
Mohammad Al Zaibak, CEO |
| Products | Customer Service and Support Software |
| Website | www.customer1.com |
Customer1, formerly called Genticity Inc, is a provider of software and services for call centers and enterprises. The company was founded in 2002 in Charlottetown, Prince Edward Island and is now headquartered in Toronto, Ontario, with offices in Charlottetown Prince Edward Island. The company's primary focus is in the development of its product “Customer1” a customer relationship management (CRM) software for call centers.
Profile
Customer1 provides on-premises and hosted CRM to help companies manage all types of interactions with their customers, employees, partners and distributors. Customer1 is a suite of applications that includes an Agent Desktop, Administration controls, Business Intelligence, Web Self Service, email management and mobile access. Customer1 can make full use of Computer Telephony Integration.[1] Customer1 has also been a finalist for the Microsoft Impact Award for three straight years.
History
The company was founded as Genticity Inc. in 2002 by Harold Hutchinson and Jamie Hill, who in 1995 had started the "first Canadian coast to coast ISP".[2] In 2005, the company was voted "Best After Sales Support in the Americas" in the Members' Choice Awards of ContactCenterWorld.com.[3] In 2007, it announced its intention to integrate speech-enabled interactive voice response (IVR) into its software.[4] In February 2008, at which point it was based in Atlanta, Georgia, United States, the company changed its name to Customer1, after its leading product.[5] The rename was in part motivated by the company's strong presence in the Asian-Pacific, as it hoped to achieve "Asian-dialect recognition".[5]