TELUS International Europe

TELUS International Europe

Industry	Travel, E-Commerce, Telecom, Healthcare, Financial Services, Games
Genre	BPO outsourcing
Founded	2004
Founder	Xavier Marcenac, Philippe Ougrinov, Olga Marcenac, Yann Bidan, Grégoire Vigroux
Number of locations	Delivery centers in Sofia, Plovdiv, Bucharest, Craiova
Area served	Worldwide
Number of employees	3 500 in Europe; over 25 000 in the world
Website	telusinternational-europe.com telusinternational.com

TELUS International Europe is a premium European provider of multilingual contact centre and business process outsourcing (BPO) solutions and a member of TELUS International. TELUS International is a global business process outsourcing company with over 25 000 employees around the world, including in Canada, the United States, Europe, Latin America, the Philippines, and the United Kingdom.

As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with almost USD$10 billion of annual revenue and 12.6 million customer connections.

History

TELUS International Europe is a European provider of multilingual contact center and BPO solutions and a member of TELUS International.

• 2004 - CallPoint founded in Sofia by Xavier Marcenac, Philippe Ougrinov and Olga Marcenac;
• 2007 - CallPoint Romania founded in Bucharest, by Yann Bidan and Grégoire Vigroux;
• 2009 - Opening of the second site in Bulgaria, in Plovdiv;
• 2011 - EBRD becomes shareholder in CallPoint;
• 2012 - Opening of the second site in Romania, in Craiova. CallPoint joins TELUS International;
• 2013 - 1,000 employees at European level, almost 16 000 employees around the world;
• 2014 - CallPoint becomes TELUS International Europe;
• 2015 - More than 2 000 employees in Europe.
• 2016 - More than 25 000 employees globally.

Languages and Capacities

• Western European languages: English, French,German, Spanish, Italian, Portuguese;
• Central/Eastern European Languages: Romanian, Bulgarian,Russian, Czech, Turkish, Serbian, Polish, Slovenian, Croatian, Macedonian,Hungarian, Slovakian, Greek;
• Nordic Languages: Dutch, Danish, Swedish, Estonian, Finnish, Norwegian, Latvian, Lithuanian;
• Other Languages: Hebrew, Armenian, Azeri.

Industries

• Travel & Leisure;
• Retail & E-Commerce;
• Information Technology;
• Financial Services;
• Telecommunications;
• Pharma Services;
• Games.

Delivery Centers

• 
  TELUS International Europe's Delivery Center in Sofia, Bulgaria.
• 
  TELUS International Europe's Delivery Center in Plovdiv, Bulgaria.
• 
  TELUS International Europe's Delivery Center in Bucharest, Romania.
• 
  TELUS International Europe's Delivery Center in Craiova, Romania.

Sofia

• 1200 working stations;
• Capacity: 1500+;
• Service: 24/7.

Plovdiv

• 200 working stations;
• Capacity:200+;
• Service:24/7.

Bucharest

• 700 working stations;
• Capacity:1500+;
• Service:24/7.

Craiova

• 200 working stations;
• Capacity: 200+;
• Service: 24/7.

External links

• Official website;