Talkdesk

Talkdesk, Inc. Logo

Talkdesk is a cloud-based call center software provider. Its headquarters are in San Francisco, CA and they also have an office in Lisbon, Portugal.

Talkdesk CEO Tiago Paiva founded the company in 2011 and raised $450,000 from 500 Startups and an angel investor that year. Talkdesk launched at TechCrunch Disrupt in New York in May, 2012.[1] In August 2014, the company raised an additional $3.15 million with Storm Ventures leading the Seed Round.[2] In 2015, Talkdesk raised a $21 Million Series A from DFJ, Salesforce Ventures and Storm Ventures.[3][4] In 2015, Talkdesk is cash flow positive, has quadrupled its revenue since their Seed Round and is on a hypergrowth trajectory.[5][6][7][8]

History

Towards the end of 2011, Talkdesk founder and CEO Tiago Paiva conceptualized Talkdesk after working at Procter and Gamble and becoming frustrated from having to look up caller information in multiple systems each time a customer called.

So, he entered a contest hosted by Twilio, where the prize was a laptop, and built the first version of Talkdesk using Twilio’s API in 10 days.[9] They were selected to present at Twilio’s conference [10] and after winning were invited to join 500 Startup’s third batch.[11] Since then, Talkdesk has grown to over 140 employees and boast over 1,000 customers worldwide.[12]

On October 27, 2015, Talkdesk announced the launch of their Talkstart Program. The Talkstart Program [13] provides technology startups with free Talkdesk call center software licenses to enable them to establish a foundation of excellent phone-based customer support and sales.

Technology

Talkdesk leverages WebRTC technology and Twilio telephony.[14] They use Backbone.js for the frontend and Ruby-related technologies (Ruby, Ruby on Rails, Sinatra, Sidekiq, etc.) for the backend.[15] Talkdesk also takes advantage of some NoSQL solutions such as MongoDB, Redis for storage and caching solutions, as well as RabbitMQ for inter-application messaging and leverage internal Hypermedia APIs.[16]

References

  1. ↑ Lawler, Ryan. "Talkdesk Puts Your Company Call Center In The Cloud", TechCrunch, New York, 22 May 2012.
  2. ↑ Kokalitcheva, Kia. "Talkdesk grabs $3.15M for its 'call center in the browser'", VentureBeat, 16 September 2014.
  3. ↑ Lynley, Matthew. "Talkdesk, A Startup That Spins Up Call Centers, Raises $15M", TechCrunch, 9 June 2015.
  4. ↑ Clancy, Heather. "Another cloud call-center startup that has people talking", Fortune, 9 June 2015.
  5. ↑ Storm Ventures. "Benchmarking Your SaaS Start-Up with Emergence Capital, Storm Ventures, Talkdesk, Guidespark", SlideShare, 2 October 2014.
  6. ↑ Klingshirn, Greg. "Benchmarking SaaS Startups: How Am I Really Doing?", SalesLoft, November 2014.
  7. ↑ Lemkin, Jason. "Gadi Shamia, COO of Talkdesk: "8 Things I Learned After Joining a Hyper-Growth SaaS Startup"", SaaStr, 15 May 2015.
  8. ↑ Roof, Katie. "Talkdesk Call Center Software "Growing Like Crazy"", TechCrunch, 8 December 2015.
  9. ↑ DuVander, Adam. "REAL COMPANIES SPRING FROM LATEST TWILIO CONTEST", Programmable Web, 23 August 2011.
  10. ↑ Morrill, Danielle. "Announcing Twilio Fund Companies Presenting at TwilioCon", Twilio Blog, 20 September 2011.
  11. ↑ Talkdesk listing on 500 Startups
  12. ↑ https://www.glassdoor.com/Overview/Working-at-Talkdesk-EI_IE999845.11,19.htm
  13. ↑ http://www.talkdesk.com/talkstart
  14. ↑ Twilio Showcase
  15. ↑ Talkdesk, Inc. on Crunchbase
  16. ↑ Talkdesk GitHub Account

External links

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