Teleopti
| Industry | Computer software |
|---|---|
| Founded | 1992 |
| Headquarters | Sweden |
| Website | www.teleopti.com/ |
Teleopti is a leading provider of software for Workforce Management (WFM) and Telecom Expense Management (TEM).[1] The company’s main focus is solutions for strategic workforce management in contact centers, as well as solutions for cost allocation and quality control of voice and IP enterprise networks.
The company’s two main offerings are Teleopti WFM and Teleopti TEM . Teleopti WFM includes tools that manage, involve and improve workforce management in contact centers. Teleopti TEM provides control over usage management, cost management, inventory management, quality and traffic reporting of mobile, IP and fixed telephony.
Teleopti today is based in Stockholm, Sweden. The company is private owned by the founders Marita and Nils Bildt. Teleopti has branches London, Dubai, New York, Atlanta, Denver, Beijing, Oslo, Helsinki, Moscow, Shenzhen, Kuala Lumpur and São Paulo. Today the company has over 700 customers worldwide in over 80 countries.[2]
History
Teleopti was founded in 1992 by Nils Bildt and Maria Bildt as a small company to provide customer support for ABB, SAS, SEB and Volvo in Sweden. They are both still active in the company; both are members of the board, Nils as the Executive Chairman.
In January 1998, Teleopti had 9 employees; a year later there were 25 of Teleoptimist. In 2016 the company has over 170 employees worldwide. Teleopti has several local offices around the world and operates through a comprehensive network of partners.
The support solution was based on an algorithm that optimized voice over fixed data networks from an economical perspective. In the late 90s the company started its expansion in the Nordic countries. The first non-Nordic office was opened in the UK in 2000.[3]